Frequently Asked Questions (FAQ)
How long does it take for you to ship out a package?
We typically process and ship orders within 1 to 4 business days after purchase. Once shipped, delivery through USPS generally takes 3 to 10 business days, depending on your location. You’ll receive a tracking number by email once your order is on the way.
What if I entered the wrong shipping address?
Please double-check your address before completing your purchase. If you entered an incorrect or incomplete address:
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We are not responsible for lost or delayed packages due to address errors.
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If your package is returned to us, you can:
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Pay for reshipping to the correct address.
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Or request a refund for the product only (shipping charges are non-refundable).
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USPS may take 3 to 10 business days to return undeliverable packages to us. We appreciate your patience during this time.
Do you offer an ambassador program or influencer positions?
We’re always open to collaborations with brand ambassadors and content creators who align with our brand values and audience. If you're interested, please contact us through our website chat bot or email us at chulitastienditallc1523@gmail.com with your social media handles and a short introduction.
Do you offer any discount codes or coupons?
Yes! We offer special promotions and coupon codes from time to time, especially for new customers or during sales events. Make sure to follow us on instagram (IG) @chulitas.floralsuppliess to stay updated on the latest deals and flash sales.
Do you offer in-person pickups?
Currently, we do not offer in-person pickups. All orders are processed and shipped through USPS to ensure timely and secure delivery. We may explore local pickup options in the future based on demand. We apologize in advance for any inconvenience this may cause